FAQs
Accounts
Click on My Account and on the left side, you will find options to edit your account, change or reset your password if you’ve forgotten it.
Online Ordering Questions
Yes, there are minimum amounts to order on our website.
Local pickup from our store: Minimum order of $25
There is no minimum if you are shopping in person at our store.
Check the junk folder of your email account. If you can’t find it, call us at (416) 666-2266.
You can create another order or contact us. Do not try to edit your sent order, this may result in a double order.
Just e-mail us or call us and we’ll find the solution right away.
Delivery
We deliver fresh halal meat across Toronto and the GTA, with in-store pickup also available at both our Scarborough and Mississauga Heartland locations.
Yes — we deliver across Toronto and the GTA, including Scarborough, Mississauga, Markham, Brampton, Vaughan, Richmond Hill, Pickering, Ajax and Oshawa. Same-day delivery is available inside the GTA with a 1PM order cutoff; areas outside the GTA are served on a regular delivery schedule. See our Delivery page for full schedules and rates.
For delivery (not pickup), the minimum order is $30 inside the GTA and $100 outside the GTA.
Payment
We accept Visa, Visa Debit, Mastercard, Mastercard Debit and Amex.
Returns
No refunds or exchanges. Since we cannot verify that meat or food items were kept in proper storage after purchase, we do not issue refunds.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@meatheadstore.com with details of the product and the defect. If you are entitled to a replacement, we will replace the product with one of the same description.